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March 20, 2011


Xavier Rochard

Thank you for this crystal clear article. It is very strange how some sentences strike you more than other: I've been taught many times about reformulation, but I needed your advice about it ("Although it sounds weird (you might not feel comfortable using it at the beginning)") to start feeling comfortable with this attitude. For me (and form now on), it is a new (and better) way to interact with people. Again, thank you.

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